TERMS OF USE (WEBSITE)
  SPECIFIC TERMS AND CONDITIONS (WEBSITE)

Price	Cancellation conditions	Responsability
Payment	Cancellation insurance	Complaints
Security guarantee	Termination of stay	Classification
Reservation changes made by Eurogroup	Arrival and departure times	Legal Competence
Holiday taxes	Accommodation	Reservation changes made by the client

The website www.hotel-la-farandole.com offers free access to all information available at the time of connection. The following general and specific terms and conditions can be applied to all the products sold by Eurogroup as well as to the services provided. By buying online the client is agreeing to these terms and conditions.

The terms and conditions are available in French and in English and confirmation of their acceptance must be made at the moment of reservation. Eurogroup reserves the right to cancel a reservation made online by any customer with whom Eurogroup already has a billing problem. The client has no right to contest this action.

Upon completion of an online reservation the client accepts Eurogroup's terms and conditions.

Information saved in Eurogroup's database via the website represents proof of all transactions between Eurogroup and their customers.

Information saved by the online payment system are proof of all financial transactions (card numbers are not stocked).

Cookies must be activated for all online reservations.

1. Price :
The prices given include VAT and are expressed in Euros. They are given by accommodation and for the number of nights selected during the online search unless otherwise stated. For a catered chalet, a minimum number of 8 people is necessary, we cannot offer this service to a smaller group. Prices do not include holiday tax, accommodation deposit or holiday extras (unless otherwise indicated). We reserve the right to make price modifications at any given time. The price indicated at the time of reservation online will not change for this client's reservation.

2. payment :
The amount due at the time of reservation varies according to the arrival date and the total cost of the stay:

 Arrival date in less than 30 days and/or total amount due under 200€:
The total amount due must be paid online. The system will not give any other option.
 Arrival date more than 30 days away and total amount due is over 200€ There are 3 payment options:

30% to be paid at the time of reservation. 70% to be paid 1 month before arrival. The final payment should be made online within 72 hours of the reminder email being sent.
Payment in 3 installments. This option has a 15 € administration fee which is added to the first payment. The first payment is made at the time of reservation. Subsequent payments are spread evenly between the arrival date and the date of reservation.The second and final payments should be made online within 72 hours of the reminder email being sent. The customer can also choose to pay the total amount at the time of reservation.

 Special Offer discount :
- The total amount due must be paid online. The system will not give any other option.

Clients are required to pay online using credit or debit card using the secure payment system. The following cards are accepted: Visa, Mastercard, American Express, CB (French debit card).

To reinforce the security of online payments we ask that you provide the security number which can be found on the back of your card. The security number is made up of the last three numbers of the number on the back of the card or if it is an Amercian Express card the four figures on the front of the card in the top right hand corner.

3. Security guarantee :
The secure server provided by the bank the Crédit Agricole guarantees the security of your online transactions using the most powerful encryption system available, SSL (Secure Socket Layer).

This is the most commonly used encryption system for protecting the transmission of information from the client to the server. It allows for the secure transfer of banking information over the internet and is compatible with all web browsers.

At the payment stage of reservation you will see the following symbols.

This is proof that the site is secured

SSl encrypts your bank details as soon as you enter them. During their transfer to the bank it is impossible to read them and at no time do we have access to your card details.

4. Special offers :
All our offers are non-cumulable with other offers unless otherwise indicated.

5. Holiday taxes:
Holiday taxes are not included in the online prices. They vary from 0.20€ to 1.50€ per person, per night. The rates are fixed by the local council. The tax is collected by Eurogroup and paid to the council.

6. Reservation changes made by Eurogroup :
If, before the client’s arrival date, we are forced to modify one of the key elements of the contract, the client may, after having been notified by letter sent by recorded delivery :
- either terminate his contract and be fully reimbursed.
- or accept the modification or the proposed substitute holiday.
A contract endorsement detailing the changes is to be signed by both parties. Should there be a reduction in cost it is to be deducted from any charges remaining or, if payment has already been made in full, the difference must be reimbursed to the client before his/her departure.

7. Reservation changes made by the client :
If the client wishes to modify his reservation after it has been confirmed, we will do all we can to comply.
He must put the modification in writing and send it, together with a cheque for 32 € to cover administration charges, no later than 31 days before his arrival date.
If the modification is not possible, it will be considered to be a cancellation and will be dealt with according to the conditions detailed below.

8. Cancellation conditions :
If the client cancels a reservation the following amounts will be retained:

More than 30 days before departure: 30% retained (online and other reservations).
Between 30 and 21 days before departure - 45% of the total cost of the holiday.
Between 20 and 8 and days before departure 60% of total cost of holiday
Between 7 and 4 days before departure 90% of total cost of holiday
3 days or less before departure: full cost of holiday.

Serious illness, serious accident or death of yourself, your partner or of the person accompanying you on the stay (providing his/her name is on the invoice)

9. Cancellation insurance :
This option allows you to benefit from the security of cancellation insurance. This will cost you 4% of the total amount of your booking plus an administration charge of 32 €. This guarantee functions exclusively within the limits of the following conditions:

Serious illness, serious accident or death of yourself, your partner or of the person accompanying you on the stay (providing his/her name is on the invoice)
- Death of a brother, sister, brother or sister in law, son or daughter in law.
The loss of employment by either yourself or your partner, providing that this could not be foreseen at the time of reservation.
Destruction of your place of work or home. This would have to be on such a scale as to make it impossible for you to leave and must have happened within 48 hours preceding your planned departure.
The following circumstances can only be referred to if they relate to the person who has made the reservation or a person who is directly involved in the reservation: Cancellation due to the hospitalisation at the time of reservation or at the time of payment. Long-term illness or the relapse of an injury caused from an earlier accident, pregnancy, giving birth and complications resulting from birth, illnesses needing physical or physiological treatments including nervous conditions, accidents resulting from the following sports: Bobsleigh, climbing, competitive sledging, all aerial sports as well as any injuries resulting from a competitive event or match. In the case of an accident the client must warn us immediately and inform us by fax, email or telephone and must send a recorded delivery letter along with all necessary legal proof, all this must be done within 5 days. This is not a complete list of the insurance conditions, the definitive contract will be sent upon subscribing to this option.

10. Termination of stay :
The client is not entitled to any reimbursement if he interrupts his holiday, regardless of the reason (including strike, medical needs etc.) Any unused service will not be refunded.

11. Arrival and departure times:
SRooms are available to clients from 5pm. On the day of the departure they must be vacated by 10am, otherwise the client will be invoiced for an extra day. In the case of a late arrival, the client must notify the accommodation’s reception

12. Accommodation:
Rooms are equipped for holidays. In the description the maximum occupancy of accommodation is indicated. The accommodation must never be occupied by more than the number stated in the contract. It is possible that the client will find the accommodation slightly crowded if he/she chooses to use it for the maximum number of people.

13. Responsability:
We are not responsible for the damage or theft of personal belongings within our accommodation, in the car parks or in related areas (including ski lockers). Similarly, no responsibility is accepted should injury, illness or death occur as a result of the practise of a sport or any other activity organised locally. We are not responsible should unforeseen circumstances upset or interrupt your holiday or prevent from it taking place.

* Childre under 16 are the unique responsability of their parents for the duration of their stay in Eurogroup managed property.
* Clients may not enter any area marked "personnel only". Any client doing so, does so at their own risk.

14. Complaints:
Any complaint must be bought immediately to the attention of the manager or head of reception so that it can be resolved as soon as possible. If it cannot be resolved immediately the client must notify us in writing within 28 days of his arrival date, with details of the complaint. Beyond 28 days no complaint will be dealt with. The client is not entitled to any indemnity should any urgent repairs have to be carried out within his accommodation during his stay.

15. Classification:
In addition to the classification imposed by the Minister of Tourism, we have also put in place an internal classification system ( represented by crowns) similar to the legal system to evaluate the level of comfort as it is judged to be by Eurogroup for those establishments which are currently being classified or are impossible to classify, such as chalets.

Choosing to take holidays in off peak periods can provide many advantages. There is less traffic on the roads, the prices are more appealing, the atmosphere as more peaceful. On the other hand, there can be fewer activities available.

If you wish to make use of a facility, especially if it is essential to your holiday, please ask for confirmation that it will definitely be available during your stay. Toute demande spécifique sera facturée 60 € par semaine.

Specific request : 60€ per week. Pets are allowed in all our establishments for a charge of 13 € per animal and per day.

16. Legal Competence:
Parties will attribute competence exclusively to the Tribunaux de Première or Grand Instance of Chambéry.